Order processing times are separate from the shipping times you see at checkout. All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

At any time, processing may potentially be delayed by a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

At present, we only ship within the UK. All our products are sent via DHL. We offer flat rates for shipping within the UK as follows. To find out which postal zone you are in, please see the table at the bottom of this policy document.

For postcodes within Zones A and B:

Spend	Estimated delivery time	Price
Under £60.00	3-5 business days	£8.99
£60.00 - £249.99	3-5 business days	£12.99
£250.00 - £349.99	3-5 business days	£15.99
£350.00 - £539.99	3-5 business days	£25.99
£540.00 +	3-5 business days	£30.99

 
For postcodes within Zones C and D:

Spend	Estimated delivery time	Price
Under £60.00	3-5 business days	£17.99
£60.00 - £249.99	3-5 business days	£20.99
£250.00 - £349.99	3-5 business days	£23.99
£350.00 - £539.99	3-5 business days	£41.99
£540.00 +	3-5 business days	£48.99

All our shipping rates are inclusive of VAT and other taxes.

Please note that the following postcodes incur an additional 75p charge: EC1, EC2, EC3, EC4, N1, NW1 2, NW1 3, NW 1 5, SE1, SE11, SW1, SW11, W1, W2 2, WC1, WC2.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@gaiavessels.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

Please refer to our full returns and exchanges policy, available via our website.

Postal zones

ZONE A	ZONE B	ZONE C	ZONE D	ZONE E
All postcodes in England and Wales	DD	AB31 to AB38	HS	Republic of Ireland
	DG	AB30 to AB56	IV41 to 49
	EH	IV1 to 28	IV51, 55 & 56
	FK	IV30 to 32	KA27 & 28
	G	IV36 to 40	KW15 to 17
	KA (except KA27 and KA28)	IV52 to 54	PA20
	KY	IV63	PA41 to PA49
	ML	KW1 to 14	PA60 to 78
	TD	PA21 to PA38	PH42 to 44
	AB1 to AB16	PH4 to PH41	ZE
	AB21 to AB25	PH49 to PH50	Isle of Man
	AB30	Northern Ireland	Channel Islands
	AB39
	PA1 to PA19
	PH1 to PH3