Shipping Policy
Order processing times are separate from the shipping times you see at checkout. All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
At any time, processing may potentially be delayed by a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
All our products are sent via DHL. We offer flat rates for shipping within the UK as follows. To find out which postal zone you are in, please see the table at the bottom of this policy document.
For postcodes within Zone A:
|
Spend
|
Estimated delivery time | Price |
| Under £60.00 | 3-5 business days | £8.99 |
| £60.00 - £249.99 | 3-5 business days | £12.99 |
| £250.00 - £349.99 | 3-5 business days | £15.99 |
| £350.00 - £539.99 | 3-5 business days | £25.99 |
| £540.00 + | 3-5 business days | £30.99 |
For postcodes within Zones B, C and D:
| Spend | Estimated delivery time | Price |
| Under £60.00 | 3-5 business days | £17.99 |
| £60.00 - £249.99 | 3-5 business days | £20.99 |
| £250.00 - £349.99 | 3-5 business days | £23.99 |
| £350.00 - £539.99 | 3-5 business days | £41.99 |
| £540.00 + | 3-5 business days | £48.99 |
All our shipping rates are inclusive of VAT and other taxes.
Please note that the following postcodes incur an additional 75p charge: EC1, EC2, EC3, EC4, N1, NW1 2, NW1 3, NW 1 5, SE1, SE11, SW1, SW11, W1, W2 2, WC1, WC2.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@gaiavessels.com with your name and order number, and we will look into it for you.
Refunds, returns and exchanges
Please refer to our full returns and exchanges policy, available via our website.
Postal zones
| ZONE A | ZONE B | ZONE C | ZONE D | ZONE E |
| All postcodes in England and Wales | DD | AB31 to AB38 | HS | Republic of Ireland |
| DG | AB30 to AB56 | IV41 to 49 | ||
| EH | IV1 to 28 | IV51, 55 & 56 | ||
| FK | IV30 to 32 | KA27 & 28 | ||
| G | IV36 to 40 | KW15 to 17 | ||
| KA (except KA27 and KA28) | IV52 to 54 | PA20 | ||
| KY | IV63 | PA41 to PA49 | ||
| ML | KW1 to 14 | PA60 to 78 | ||
| TD | PA21 to PA38 | PH42 to 44 | ||
| AB1 to AB16 | PH4 to PH41 | ZE | ||
| AB21 to AB25 | PH49 to PH50 | Isle of Man | ||
| AB30 | Northern Ireland | Channel Islands | ||
| AB39 | ||||
| PA1 to PA19 | ||||
| PH1 to PH3 |
EU Shipping Information - Road Service
All our products are sent via DHL. The cost of shipping will be calculated at checkout and will be added to the total of your order.
Our international road service is offered on DDP (Delivered duty paid) incoterms, whereby the GAIA Vessels Ltd. is responsible for payment of any applicable import duties and taxes and subject to an administration charge. Import duties and taxes are calculated upon customs clearance into the EU.
International Shipping Information - Air Service
All our products are sent via DHL. The cost of shipping will be calculated at checkout and will be added to the total of your order.
Our international air service is offered on DAP (Delivered at place) incoterms, whereby the you, the receiver are responsible for payment of any import duties and taxes and associated charges.