Shipping Policy

Order processing times are separate from the shipping times you see at checkout. All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

At any time, processing may potentially be delayed by a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

At present, we only ship within the UK. All our products are sent via DHL. We offer flat rates for shipping within the UK as follows. To find out which postal zone you are in, please see the table at the bottom of this policy document.

For postcodes within Zones A and B:

Spend
Estimated delivery time Price
Under £60.00 3-5 business days £8.99
£60.00 - £249.99
3-5 business days £12.99
£250.00 - £349.99
3-5 business days £15.99
£350.00 - £539.99
3-5 business days £25.99
£540.00 + 3-5 business days £30.99

 
For postcodes within Zones C and D:

Spend Estimated delivery time Price
Under £60.00 3-5 business days £17.99
£60.00 - £249.99
3-5 business days £20.99
£250.00 - £349.99
3-5 business days £23.99
£350.00 - £539.99
3-5 business days £41.99
£540.00 + 3-5 business days £48.99


All our shipping rates are inclusive of VAT and other taxes.


Please note that the following postcodes incur an additional 75p charge: EC1, EC2, EC3, EC4, N1, NW1 2, NW1 3, NW 1 5, SE1, SE11, SW1, SW11, W1, W2 2, WC1, WC2.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@gaiavessels.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

Please refer to our full returns and exchanges policy, available via our website.

Postal zones

 ZONE A ZONE B ZONE C ZONE D ZONE E
All postcodes in England and Wales DD AB31 to AB38 HS Republic of Ireland
DG AB30 to AB56 IV41 to 49
EH IV1 to 28 IV51, 55 & 56
FK IV30 to 32 KA27 & 28
G IV36 to 40 KW15 to 17
KA (except KA27 and KA28) IV52 to 54 PA20
KY IV63 PA41 to PA49
ML KW1 to 14 PA60 to 78
TD PA21 to PA38 PH42 to 44
AB1 to AB16 PH4 to PH41 ZE
AB21 to AB25 PH49 to PH50 Isle of Man
AB30 Northern Ireland Channel Islands
AB39
PA1 to PA19
PH1 to PH3

 

x