FAQs

ORDERING & DELIVERY

How do I place an order?

Find the product of your choice and select colour and quantity. Add it to your basket and head to the checkout once you are ready to pay for your items. After you have placed your order you will receive a confirmation email.

Are all of your ceramic vessels pre-order only?

In order to best manage our stock levels, we work on a pre-order basis with a set amount of units being shipped from our wonderful team of overseas ceramicists to us at our Cotswolds warehouse at various points throughout the year.

Some products on the website are therefore only available to purchase on a pre-order basis, and will be listed as such in the individual product description.

For these pre-orders, there can be anything from a 1-3 month leadtime between placing your order and receiving your product, depending on global shipment schedules. Once the shipment arrives at our warehouse, there may be some stock left over following the pre-order process.

If this is the case, then these products will be listed on our website as available and in stock now, indicated by the 'add to cart' button. If you buy a product listed in this way, then these will be sent out within 1 week of you placing your order. Please note that order processing times are separate to shipping transit times. For more information on this, please take a look at our shipping policy.

A product I've looked at is marked as being out of stock. Will this come back into stock again?

We aim to restock our products 2-3 times a year. Because our manufacturing partner is based overseas, restocks can often have a long leadtime, so we encourage customers to be signed up to our mailing list to be the first to know when products come back into stock. If there is a particular product that you're interested in, you can also click on the 'notify me' button on the individual product pages.

What payment methods can I use?

We offer safe shopping and accept most major credit and debit cards. Unfortunately we cannot accept payments via American Express. You can also make payment with your GAIA gift card for online purchases.

What do I do if the item I want is out of stock?

We often sell out quickly and as our products are handmade, we cannot always re-stock immediately. If a product is out of stock, click on the ‘notify me’ button to ensure you’re the first to know once it becomes available again. You can also email us at hello@gaiavessels.com with any specific stock-related questions.

Can I amend or cancel my order?

All fulfilled orders cannot be cancelled or changed. If your order is yet to be fulfilled and shipped, please email us at hello@gaiavessels.com and we can organise a refund.

How does shipping work and when will my order arrive?

You can read our full shipping policy here.

What is your returns and exchange policy?

You can read our full returns and exchange policy here.

What do I do if I’m not satisfied with my product?

Please email us immediately stating your order number, and outlining why you are dissatisfied with your product.

Unfortunately we do not offer refunds (unless the product is damaged), but in some cases we do offer exchanges. You can read our full returns and exchange policy here .

Can I order if I’m outside the UK?

We are pleased to ship to the majority of countries around the world. You can read our full shipping policy here.

Can I track my order?

Yes! You should have received the tracking details in your confirmation email. If not, please send us an email as soon as possible at hello@gaiavessels.com and we can resend.

My order hasn’t arrived or has been damaged, what can I do?

Please contact us ASAP by emailing hello@gaiavessels.com. Please keep the products, boxes and related packaging until you hear back from us as we may require images of the damage.

PRODUCT INFORMATION

Where can I find specific information about the products?

Information such as height, weight, storage and cleaning instructions can be found in the description section of each product page in the shop.

What's the best way to take care of a handmade GAIA ceramic vase?

Our vessels are all dishwasher safe, meaning you can clean them quickly and effectively after every use. They are handmade stoneware products, so whilst they are weighty, they can chip or break if dropped or mishandled, so they are best handled with care.

Are all of your ceramic vessels handmade?

All of our pieces are individually handmade by skilled craftspeople.

Are your ceramics available to purchase in bulk/wholesale?
We are able to send large amounts of products to customers; bulk delivery is not an issue. However, as the majority of our customers are trade customers within the floristry, wedding and event industries, we don't currently offer wholesale pricing.

As these are all handmade items, we really feel that the price we offer is a fair one, and that the value of the pieces is reflected in the quality of the craftsmanship.

Do you sell vases?

Yes we do, though with a unique GAIA twist! Our bud vases come in a set of 3 and in their soft ivory colour, they look stunning used alone or grouped together. Take a look at our handmade ceramic vases.

Are your handmade ceramic vases suitable for both fresh and dried flower arrangements?

Yes absolutely. We suggest using chicken wire secured in place with floral tape with our vessels to help create structure and stability for your arrangements, and this works especially well when using fresh flowers.

If designing in The Runner, this should be all you need, but if designing in any of our Bowls then a flower frog in addition will also help to give anchorage to your creations.

We also sell Lids for our Footed Bowls and Low Bowls, which fit perfectly inside the lip of the bowl and are fantastic for using with dried flowers.

Who designs GAIA ceramics?

All of our GAIA vessels are designed by floral designers Jennie Evans and Jess Finch, the company's co-founders. Frustrated at the lack of elegant and sophisticated vessels for their weddings and events, Jen and Jess decided to design a range of their own ceramic products to fill the gap in the market.

What are the advantages of using handmade ceramic vases for flower arrangements compared to mass-produced vases?

We have found that the main advantage to using handmade ceramic vessels as opposed to the mass-produced options you often find in wholesalers, is that our vessels are sturdy and water-tight, meaning that they won't tip or fall over when packed full with flowers and water. Additionally, they were designed by florists with flower arranging for weddings and events in mind, so they will bring a sleek, stylish and elegant aesthetic to your floral designs. Rather than worrying about how to cover an ugly bowl underneath your beautiful creation, you can be safe in the knowledge that this vessel will perfectly complement and elevate your design.

Are ceramic vessels eco-friendly?

GAIA vessels are made with sustainability in mind. Hard wearing and designed to be used without the need for floral foam, but instead with reusable materials such as chicken wire and floral frogs, you can build your GAIA collection over time and use your products time and time again.

Are you open to collaborations with other artists/designers/florists?

Yes absolutely! We love the idea of collaborating with other creatives. Please get in touch with us to discuss a potential collaboration with us.

Do you offer gift cards?

Yes! You can purchase an e-gift card or a physical gift card here. Gift cards cannot be redeemed for cash and cannot be replaced if lost or stolen.

Discount codes cannot be applied to gift card purchases, but gift cards can be used as a form of payment in conjunction with a discount code.