FAQs

How do I place an order?

Find the product of your choice and select colour and quantity. Add it to your basket and head to the checkout once you are ready to pay for your items. After
you have placed your order you will receive a confirmation email.

When will my product arrive?

All products are purchased via the website on a pre-order basis. Please note that
there is an estimated 3-4 month lead-time between placing your order and
receiving your product. For more information about our ordering and buying
process, please click here.

What payment methods can I use?

We offer safe shopping and accept most major credit and debit cards.
Unfortunately we cannot accept payments via American Express. You can also
make payment with your GAIA gift card for online purchases.

What do I do if the item I want is out of stock?

We often sell out quickly and as our products are handmade, we cannot always
re-stock immediately. If a product is out of stock, click on the ‘notify me’ button
to ensure you’re the first to know once it becomes available again. You can also
email us at hello@gaiavessels.com with any specific stock-related questions.

Can I amend or cancel my order?

All fulfilled orders cannot be cancelled or changed. If your order is yet to be
fulfilled and shipped, please email us at hello@gaiavessels.com and we can
organise a refund.

How does shipping work?

You can read our full shipping policy here.

What is your returns and exchange policy?

You can read our full returns and exchange policy here.

What do I do if I’m not satisfied with my product?

Please email us immediately stating your order number, and outlining why you
are dissatisfied with your product. Unfortunately we do not offer refunds (unless
the product is damaged), but in some cases we do offer exchanges. You can read
our full returns and exchange policy here.

Where can I find specific information about the products?

Information such as height, weight, storage and cleaning instructions can be
found in the description section of each product page in the shop.

Can I order if I’m outside the UK?

Unfortunately we currently only ship within the UK. You can read our full
shipping policy here.

Can I track my order?

Yes! You should have received the tracking details in your confirmation email. If
not, please send us an email as soon as possible at hello@gaiavessels.com and we can resend.

My order hasn’t arrived or has been damaged, what can I do?

Please contact us ASAP by emailing hello@gaiavessels.com. Please keep the
products, boxes and related packaging until you hear back from us as we may
require images of the damage.

Do you offer gift cards?

Yes! You can purchase an e-gift card or a physical gift card here. Gift cards cannot
be redeemed for cash and cannot be replaced if lost or stolen. Discount codes
cannot be applied to gift card purchases, but gift cards can be used as a form of
payment in conjunction with a discount code.
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